Comparative Evaluation of TQM in INdustry V/S TQM in Education

Shenoy, Soujanya S and Rodrigues, Lewlyn L R (2006) Comparative Evaluation of TQM in INdustry V/S TQM in Education. In: Proceedings of National Conference on Total quality management for continuous quality improvement in technical education, 2nd & 3rd March, 2006, NMAM Institute of Technology, Nitte.

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The struggle of anticipating, accepting and adapting to ‘change’ is no different in academic world in comparison to that in the business world. This is because most of the systems, processes and practices in these two sectors are analogous. The success of TQM in industries has prompted many people to question “Why not in education?” This paper examines some views on comparative evaluation of TQM in industry v/s education. Issues discussed in this paper include the concept of product v/s students, customer v/s students and teachers, use of modern technology to enhance quality, and ISO standards. Focus group interviews and comparative analysis have been carried out and inferences are drawn. Recommendations have been made to improve the quality of higher education and enhance productivity of students & teachers, to make positive contributions to the technological growth.

Item Type: Conference or Workshop Item (Paper)
Subjects: Engineering > MIT Manipal > Humanities and Management
Engineering > MIT Manipal > Printing and Media
Depositing User: MIT Library
Date Deposited: 08 Aug 2011 05:15
Last Modified: 08 Aug 2011 05:15

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