An Internal Audit of Student Satisfaction using Multilevel Models Based on Prioritized Explanatory Variables

Nair, Sreekumaran N and Biju, Seena (2013) An Internal Audit of Student Satisfaction using Multilevel Models Based on Prioritized Explanatory Variables. International Journal of Information Processing and Management, 4 (1). pp. 15-28.

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Student satisfaction has always been of prime concern to the management essentially from the ethical point of view and with a secondary objective of pinpointing the strengths and to identify the areas for improvement [1]. Satisfaction ratings go beyond teaching assessments envisaging areas beyond the classroom. Concurrent to the same school of thought is the dependence of Quality of an institution in terms of student satisfaction. This paper aims to scrutinize the perception of quality of an institution by student in the institution; the perceived quality being a cumulative of ratings given to operating parameters within the institution. Two schools of thought have been pursued in this study; one that student satisfaction is the key to an internal audit of academic quality and two that a statistical model can be put in place to quantify the satisfaction level of students. Weighted responses in terms of student rating about factors representative of Academic quality have first been used in the multilevel model used in the analysis. The computed effects derived as regression coefficients in the model are then compared to the stated importance of the variables to provide stakeholders and decision makers a lead towards control of quality and possible opportunities of the same.

Item Type: Article
Uncontrolled Keywords: Academic Quality; Student Ratings; Multilevel Models; Perceived Priority.
Subjects: Departments at MU > Statistics
Depositing User: KMC Manipal
Date Deposited: 26 Jun 2013 10:46
Last Modified: 05 Nov 2016 14:53

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