Kamath, Giridhar B and Kamath, Vasanth and Garg, A. and Prachi , P (2013) TQM implementation, performance and firm profitability: A causal approach. International Journal of Accounting and Business Management, 1 (1). ISSN 2289-4519

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Abstract

This paper presents a System Dynamics perspective to establish a causal relationship between TQM implementation, performance and profitability of a firm. This research is based on the numerous literatures that have discussed various parameters that influence Total Quality Management (TQM) implementation and its practice. TQM is continuously gaining popularity with its undisputed capacity to influence a firm’s performance, sales and profitability. This paper attempts to link the various factors affecting the TQM implementation and identifying the causal relations of these with each other which are very important for identifying the complexities in the system. The research outcome shows that service quality and the related factors affecting it play a major role in TQM.

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