Knowledge management: a tool for performance improvement in higher education

Pai, Asha S and Rodrigues, Lewlyn L R (2006) Knowledge management: a tool for performance improvement in higher education. University News, A Weekly Journal of Higher Education, 44 (22). ISSN 0566-2257

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Abstract

This paper attempts to use KM as a tool for improving performance in higher education. Eight key dimensions of KM namely Knowledge Creation, Acquisition and Learning, Dissemination and Transfer, Storage and Maintenance, Application and Exploitation, People Competencies, Technology Infrastructure and Leadership Support have been identified, and through a questionnaire survey information about these key dimensions has been collected in three different institutes of higher education, belonging to three different affiliations. These key dimensions have been selected from two different KM models namely, Knowledge Management Maturity Model (KMMM) developed by Karsten and Langen (2002) and Performance Measurement Grid developed by Simon Burnett (2002). These two models have been used to formulate a KM performance measurement model. The model so developed has been used as a tool for evaluating and further enhancing the performance of engineering institutions in the process of knowledge assimilation, storage, and delivery, which are the key aspects of the teaching-learning process. Based on the research findings, a detailed analysis is carried out and implications are drawn

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