Benchmarking knowledge management practices: engineering institutions versus it-sectors

Pai, Asha S and Rodrigues, Lewlyn L R and Rao, Sriniviasa B R (2004) Benchmarking knowledge management practices: engineering institutions versus it-sectors. In: Proceedings of the National Conference on Integration of Strategies for Effective Quality Management in Technical Education, 2-3 December, 2004, Nitte.

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This paper attempts to benchmark the Knowledge Management (KM) practices in the engineering institutes against that in the top notch IT-sectors of the country and thereupon draw inferences for making suggestions for quality enhancement. The benchmarking is done based on the eight key dimensions, which are the determinants for KM success as per the well-established Knowledge Management Maturity Model (KMMM). As India is now a signatory of WTO and Engineering education is considered to be the service sector as per the GATS, the engineering institutions are facing higher level of challenges more than ever before. There has already been a quantitative growth to meet this challenge during the turn of millennium, but qualitative changes are not yet implemented successfully, except for a few initiatives such as NBA accreditation and up-gradation of RECs into NITs. This paper is an attempt to give a new dimension to the qualitative initiatives in engineering education. The research methodology is basically an empirical study, which involves 200 teaching faculty spread over three different models of engineering institutes and 42 professionals from the two leading IT-Sectors of the country. Statistical tools such as t-test, mean, standard deviation, reliability analysis etc. have been used to perform analysis of the data. A hypothesis is tested in order to draw inference regarding the perceptions of the two samples. Radar and frequency diagrams are drawn to depict the perceptions of the knowledge workers. The results have made certain key revelations about the dimensions of the KM to be strengthened in the engineering institutions so as to make them more competitive in transforming themselves into knowledge repositories and promote research and innovation, which seems to be the need of the hour. The paper culminates with the implications for quality outcomes and scope for future work.

Item Type: Conference or Workshop Item (Paper)
Uncontrolled Keywords: Knowledge management Practices, Benchmarking, Engineering Institutions
Subjects: Engineering > MIT Manipal > Humanities and Management
Engineering > MIT Manipal > Printing and Media
Depositing User: MIT Library
Date Deposited: 30 Sep 2015 14:25
Last Modified: 30 Sep 2015 14:25

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