MU Digital Repository
Logo

Analytical Study on Employee Turnover in the Housekeeping Department of 5 Star Hotels in Mumbai

Almeida, Preetham and Nayak, Naresh (2015) Analytical Study on Employee Turnover in the Housekeeping Department of 5 Star Hotels in Mumbai. Other thesis, WGSHA.

[img] PDF
Analytical Study on Employee Turnover in the Housekeeping Department of 5 Star Hotels in Mumbai.pdf - Submitted Version
Restricted to Registered users only
Available under License Creative Commons Attribution.

Download (3MB) | Request a copy

Abstract

This study was undertaken in order to ascertain the high rate of employee turnover and to identify the possible causes of employee turnover in the housekeeping department of 5 Star Hotels in Mumbai. The research focuses on the Indian brand hotels that are closer to the airport. The survey population was made up of housekeeping employees and the managers from 3 hotels. Information for the study was from responses to a set of 2 questionnaires, 1 was designed for the employees and another for the management. Data collected was computed using the Statistical Package for the Social Sciences, (SPSS). Statistics generated showed the response rates to each question. Responses were later used to do cross tabulations in order to find out how variables are related. Independent variables such as sex, age, marital status and educational qualification were cross-tabulated with dependent variables such as salary, work load, work environment, etc. The study is also intended to see if suppositions about the department will prove to be true for the 5 star hotels. Results generated show the perceptions of the housekeeping employees about the housekeeping department of 5 star hotels of Indian brands situated near the airport. The perceptions were based on the working environment, working hours, salary package, etc. A majority of the respondents showed positive acuity towards the housekeeping department. The result also identifies absenteeism and violation of company rules by the employees as high priorities given by the management that could lead to involuntary turnover. Also nature of the job and benefits were identified as the highest priorities given by the employees of the housekeeping department that could lead to voluntary turnover, both push factors and pull factors being taken into consideration.

Item Type: Thesis (Other)
Uncontrolled Keywords: Employee,turnover,housekeeping, fivestar,
Subjects: Hotel Management > WGSHA Manipal
Depositing User: WGSHA EPrints Administrator
Date Deposited: 02 Mar 2016 09:14
Last Modified: 02 Mar 2016 09:14
URI: http://eprints.manipal.edu/id/eprint/145435

Actions (login required)

View Item View Item