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Measuring Hospital Service quality a conceptual framework

Pai, Yogesh P and Chary, SatyanarayanaT Measuring Hospital Service quality a conceptual framework. In: International Conference on Recent Innovations in Engineering & Technology and International Conference on Humanities, Biological & Environmental Sciences,, 17-18, March, 2012, Bangkok, Thailand.

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Abstract

In recent year’s healthcare have been treated as business organizations. The present paper proposes a conceptual model to measure the patient perceived service quality in healthcare. The proposed model contains 10 dimensions and is based on existing literature in healthcare services; and helps in improving our knowledge to identify the components that are important and can influence quality. Moreover, this research will improve our understanding of service quality and assists practitioners such that they are meet in their daily operations.

Item Type: Conference or Workshop Item (Paper)
Uncontrolled Keywords: Conceptual framework, customer satisfaction, service quality.
Subjects: Management > MIM Manipal
Depositing User: MIM User
Date Deposited: 30 Mar 2016 12:39
Last Modified: 30 Mar 2016 12:39
URI: http://eprints.manipal.edu/id/eprint/145691

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