Pai, Yogesh P and Chary, Satyanarayana T (2014) The impact of healthscapes on service quality and behavioral intentions. International Journal of Conceptions on Management and Social Sciences, 2 (2). pp. 18-22. ISSN 2357-2787
![]() |
PDF
3_The impact of Healthscape on service quality and behavioural intentions.pdf - Published Version Restricted to Registered users only Download (56kB) | Request a copy |
Abstract
Customer perceptions about the physical environment are not fully understood which is considered to be an important element in the service setting. The present paper explores whether the physical facilities in hospitals i.e. ‘healthscape’ has an impact on service quality and behavioral intentions which have been studied and modeled in other service settings. The present study attempts to prove or disprove these relationships among three constructs healthscape, service quality and behavioral intentions from a developing countries perspective. The data is collected from 295 patients from three teaching hospitals in the state of Karnataka, India. The results indicate heatlhscape exerts a stronger influence on behavioral intention than the overall service quality and reiterate the relationship.
Item Type: | Article |
---|---|
Uncontrolled Keywords: | Behavioural intention, healthscape, servicescape, service quality, teaching. |
Subjects: | Management > MIM Manipal |
Depositing User: | MIM User |
Date Deposited: | 30 Mar 2016 12:39 |
Last Modified: | 30 Mar 2016 12:39 |
URI: | http://eprints.manipal.edu/id/eprint/145693 |
Actions (login required)
![]() |
View Item |