Assessing Healthscape a comparision among inpatients and outpatients

Pai, Yogesh P and Chary, Satyanarayana T (2013) Assessing Healthscape a comparision among inpatients and outpatients. Review of Integrative Business and Economics Research, 2 (1). pp. 521-527. ISSN 2304-1013

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Abstract

Today we are in a customer-driven market and understanding the pulse of the customer has become important for the success of an organization. Customer perceptions about the physical environment are not fully understood which is most important in service setting and the present study examines the healthscape in a teaching hospital. The study firstly identifies the factors that determine healthscape and secondly examines the difference among the inpatient and outpatient in their perception on items of healthscape. A structured questionnaire was administered using a systematic random sampling method for a sample size of 100 inpatients and 100 outpatients. The findings of the study are healthscape is identified to have three dimensions and there is difference among the inpatient and outpatient in their perception on items of healthscape

Item Type: Article
Uncontrolled Keywords: Hospital, inpatient, outpatient, tangibles
Subjects: Management > MIM Manipal
Depositing User: MIM User
Date Deposited: 30 Mar 2016 13:03
Last Modified: 30 Mar 2016 13:03
URI: http://eprints.manipal.edu/id/eprint/145694

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