The Impacts of Clinical Information Systems on the Quality of Health Services

Peikari, Hamid Reza and Pai, Yogesh P and Mat Isa, Rosmah and Zakaria, Mohamad Shanudin (2011) The Impacts of Clinical Information Systems on the Quality of Health Services. In: The Impacts of Clinical Information Systems on the Quality of Health Services. Proceedings of the 2nd International Research Symposium in Service Management, Service Imperatives in the New Economy, 26 – 30, July, Yogyakarta, Indonesia,.

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Abstract

Although information system (IS) is perceived as a tool to enhance and leverage productivity in organizations and improve the quality of health services, its effectiveness and efficiencies are still unproven in health organizations. This paper proposes a conceptual model to study the impacts of Clinical Information Systems (CIS) on the practices of the nurses using the system. Moreover, it aims to explore the influence of such changes and impacts on healthcare service quality provided by them to patients. The model improves our knowledge that what features of a CIS will influence nurses’ practices in a hospital and what are these impacts. Moreover, this research will improve our understanding of the influences of such impacts on the healthcare service quality. The paper assists practitioners to design CIS and e-health systems in such a way that they meet the requirements of health professionals in their daily practices and operations.

Item Type: Conference or Workshop Item (Paper)
Uncontrolled Keywords: clinical information systems, health service quality, system quality, information quality
Subjects: Management > MIM Manipal
Depositing User: MIM User
Date Deposited: 30 Mar 2016 13:04
Last Modified: 30 Mar 2016 13:04
URI: http://eprints.manipal.edu/id/eprint/145696

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