Factors affecting In-patient satisfaction in hospital - a case study.

Pai, Yogesh P and Ravi, Gaurav and Chary, Satyanarayana T (2011) Factors affecting In-patient satisfaction in hospital - a case study. In: Factors affecting In-patient satisfaction in hospital - a case study. Proceedings of the 2011 International Conference on Technology and Business Management (ICTBM-11),, 28-30, March, Dubai,.

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Abstract

In developing countries such as India, few studies have sought patients’ views on satisfaction with services, and there is little effort to involve them in measuring satisfaction or defining health service standards. This study attempts to identify the determinants of patient satisfaction in a private hospital with 200 beds multispecialty hospital situated in the capital city of India. The study comprise of non medical services such as front office, F & B services, housekeeping services, discharge process, facilities provided by hospital, Medical/clinical services and nursing services. A survey was conducted involving inpatients their views were obtained through a structured questionnaire using non-probability convenience sampling with 257 respondents. The study identifies different patient satisfaction metrics. The exploratory factor analysis is performed and the regression models were derived to identify key factors influencing patient satisfaction.

Item Type: Conference or Workshop Item (Paper)
Uncontrolled Keywords: Health care services, hospitals, patient satisfaction, inpatient
Subjects: Management > MIM Manipal
Depositing User: MIM User
Date Deposited: 30 Mar 2016 13:34
Last Modified: 30 Mar 2016 13:34
URI: http://eprints.manipal.edu/id/eprint/145697

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