An empirical study on variation of employee attrition factors among bpo employees of karnataka and kerala states

James, M J and Faisal, U (2012) An empirical study on variation of employee attrition factors among bpo employees of karnataka and kerala states. Management Researcher, 19. pp. 37-46.

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Abstract

Human resources represent the collective expertise, innovation, leadership, entrepreneurial and managerial skills endowed in the employees of an organization. It is an important corporate asset and the overall performance of companies depends upon the way it is put in use. A firm‟s resources propel it towards its goals, just as an engine propels an automobile towards its destination (John Bratton and Jeffrey Gold, 2008). Every organization is comprised of people. Acquiring their services, developing their skills, motivating them to high levels of performance, and ensuring that they maintain their commitment to the organization are essential to achieving organizational objectives.

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