James, M J and Faisal, U (2011) Employee attrition factors –how does it differ among national and multinational bpo employees of karnataka and kerala states? Anveshna: Search for Knowledge, 1 (2). pp. 47-60.

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Abstract

Globally competitive organizations will depend on the uniqueness of their human resources and the systems for managing human resources effectively to become successful. The issue of employee attrition/ turnover has been found to be making huge economic impact on the Business Process Outsourcing organizations located in the states of Karnataka and Kerala. The present study aimed at assessing the nature and state of high employee attrition in BPO sector. It also focused on identifying the variation in factors which causes high attrition in the national and multinational BPO companies of the above sector. The data havebeen collected through a structured questionnaire survey. In each combination of global position (national/multinational) and attrition factor, suitable hypotheses were framed and testing (t-test) of the hypotheses were done and the results are discussed. It is found that the attrition factors, lack of integration and goal setting, dissatisfaction with rewards and hikes, dissatisfaction with salary and perks, maximum number of hours worked, affect employee attrition very significantly among the national and multinational BPO employees.

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