SERVICE QUALITY IN HIGHER EDUCATION: AN ANTECEDENT TO SATISFACTION AND BEHAVIORAL INTENTIONS

Prakash, Ashish Viswanath and Muhammed, Faizaan Sheikh (2016) SERVICE QUALITY IN HIGHER EDUCATION: AN ANTECEDENT TO SATISFACTION AND BEHAVIORAL INTENTIONS. International Journal of Management and Applied Science, 2 (5). pp. 73-79. ISSN 2394-7926

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Abstract

The purpose of the current study is to empirically examine the critical service quality dimensions that contributes to student satisfaction in higher education and to analyze whether satisfaction with service delivery leads to behavioral intentions

Item Type: Article
Uncontrolled Keywords: Service quality, Higher education, Satisfaction, Behavioral intentions, Structural Equations Modelli
Subjects: Management > MIM Manipal
Depositing User: MIM User
Date Deposited: 07 Jul 2016 14:54
Last Modified: 07 Jul 2016 14:54
URI: http://eprints.manipal.edu/id/eprint/146518

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