ICT: An Enabler and a Catalyst to Nurture Service Quality in Higher Education- A Review

Kavitha, T C and Ashok, D (2014) ICT: An Enabler and a Catalyst to Nurture Service Quality in Higher Education- A Review. International Journal of Emerging Research in Management &Technology, 4 (2). pp. 38-43. ISSN 2278-9359

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India has one of the largest higher education systems in the world, and has been witnessing healthy growth in its number of institutions and enrollment in the last few decades. The education system has seen a scorching growth over the last decade, trebling in size. In 2013, India had 727 universities, over 35,000 colleges and about 13,000 stand-alone institutions Education is recognized as one of the critical elements of the national development effort and Higher education, in particular, is of vital mportance for the nation, as it is a powerful tool to build knowledge-based society of the 21st century. India is developing as a knowledge economy and it cannot function without the support of Information Communication Technologies (ICT). Importance of education in almost all walks of life has increased with the support of ICT. During the past 20 years, the use of ICT has fundamentally changed the working of education. In the current environment-conscious world, the importance of education and acceptability of ICT as a social necessity has been increasing. We can make our learning more engaging with the use of ICT, it can completely change how our education system works. ICT can help in enhancing the quality of education through blended learning by supplementing the traditional talk and chalk method of teaching. ICT, if used creatively, can make a big difference in the way teachers teach and students learn and can help students acquire 21st century skills like digital literacy, innovative thinking, creativity, sound reasoning and effective communication.Role of ICT act as an enabler for quality and market-responsive in higher education. But, Higher education in India is plagued by the challenges of inadequate technology access and inequity coupled with economic considerations and technological know-how, it remains to be seen how ICT can actually burgeon the students and how it can foster change. In this aspect, the paper reviews certain important issues related with the effective implementation of ICTs in Higher Education and provides suggestions to address certain challenges that would help in the implementation of ICTs in Higher education and concurrently increasing the quality of education.

Item Type: Article
Uncontrolled Keywords: ICT, Higher Education, Service quality
Subjects: Management > MIM Manipal
Depositing User: MIM User
Date Deposited: 15 Jul 2016 12:23
Last Modified: 15 Jul 2016 12:23
URI: http://eprints.manipal.edu/id/eprint/146606

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