Manager’s Perspective on Hotel Outsourcing Services

Nayak, Naresh P and Pai, Anusha and Prabhu, Narayan and Khurana, Akshay (2016) Manager’s Perspective on Hotel Outsourcing Services. In: Seventh Asia-Pacific Conference on Global Business, Economics, Finance and Social Sciences, July 15-17, 2016, GTower Hotel, Kuala Lumpur,Malaysia. (Submitted)

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The aim of the study is to find out the managers’ perspective of outsourcing in luxury hotels. It analyses the pros and cons as well as the hindrances related to outsourcing of hotel services. The sample consisted of 61 hotel managers, who were working in selected 5 star hotels in New Delhi, capital city of India. Data was collected using a structured questionnaire. The result of the study shows that, cost reduction is the primary motive for outsourcing among luxury hotels in the study area. Outsourcing services majorly occurs in hotel housekeeping and food and beverage departments.

Item Type: Conference or Workshop Item (Paper)
Uncontrolled Keywords: Outsourcing, Hospitality, Housekeeping Services, Cost reduction, New Delhi
Subjects: Hotel Management > WGSHA Manipal
Depositing User: WGSHA EPrints Administrator
Date Deposited: 19 Sep 2016 16:05
Last Modified: 19 Sep 2016 16:05

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