Organizational Culture and Knowledge Management Process Capability in Indian IT Sector: A System Dynamic Analysis

Mathew, Asish Oommen and Rodrigues, Lewlyn L R (2017) Organizational Culture and Knowledge Management Process Capability in Indian IT Sector: A System Dynamic Analysis. In: Proceedings of Annual Eurasian Business Research Conference, 30 - 31 March 2017, Manila, Philippines.

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The purpose of this study is to analyse the impact of the organizational culture on knowledge management process capability dimensions. The independent variables for this study includes the four dimensions of organizational culture, that is, trust, social norms, obligate & expect and identity. The dependent variable factors studied in this research are knowledge management process capability dimensions such and knowledge sharing and creation. This research is carried out in the context of information technology industry in South India. The methodology used for this research is System Dynamics methodology which consists of five different stages that are interrelated viz. Problem Identification, System Conceptualization, Model formulation, Simulation & validation, and Policy analysis & improvement. A standard questionnaire was used for the study, which was further validated for the study population by conducting a pilot survey. Later, a primary data which consisted of 219 responses was collected from around 15 IT companies situated in South India, across four major cities, through online survey. The data collected from the industry was used to generate equations for the model as well as to simulate the base run condition for comparing the effect of implementation of different policies under the simulation environment. Results showed that there is an improvement of knowledge management practices with the increase in organizational culture factors. A trend analysis was also conducted using the simple moving average method to further endorse the research findings. This study gives clear directions to managers on areas to focus while developing strategies for knowledge management. Recommendations are provided based on the results that would assist the KM practitioners of IT industry to make strategic decisions.

Item Type: Conference or Workshop Item (Paper)
Subjects: Engineering > MIT Manipal > Humanities and Management
Depositing User: MIT Library
Date Deposited: 12 May 2017 05:17
Last Modified: 12 May 2017 05:17

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