Chatbot for University Related FAQs

Bhavika, R R and Nidhi, Raghuwanshi and Singh, Sanjay (2017) Chatbot for University Related FAQs. In: Sixth International Conference on Advances in Computing, Communications and Informatics (ICACCI'17), 2017, Manipal University Manipal.

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Abstract

Chatbots are programs that mimic human conversation using Articial Intelligence (AI). It is designed to be the ultimate virtual assistant, entertainment purpose, helping one to complete tasks ranging from answering questions, getting driving directions, turning up the thermostat in smart home, to playing one’s favorite tunes etc. Chatbot has become more popular in business groups right now as they can reduce customer service cost and handles multiple users at a time. But yet to accomplish many tasks there is need to make chatbots as efficient as possible. To address this problem, in this paper we provide the design of a chatbot, which provides an efficient and accurate answer for any query based on the dataset of FAQs using Artificial Intelligence Markup Language (AIML) and Latent Semantic Analysis (LSA). Template based and general questions like welcome/ greetings and general questions will be responded using AIML and other service based questions uses LSA to provide responses at any time that will serve user satisfaction. This chatbot can be used by any University to answer FAQs to curious students in an interactive

Item Type: Conference or Workshop Item (Paper)
Subjects: Engineering > MIT Manipal > Information and Communication Technology
Depositing User: MIT Library
Date Deposited: 18 Nov 2017 05:45
Last Modified: 18 Nov 2017 05:45
URI: http://eprints.manipal.edu/id/eprint/149978

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