An empirical study of the overall satisfaction of hospitality students towards library services

Mallya, Jyothi and Payini, Valsaraj (2018) An empirical study of the overall satisfaction of hospitality students towards library services. Library Philosophy and Practice (e-journal). pp. 1-14. ISSN 1522-0222

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Abstract

The purpose of this study is to identify the significant dimension of LibQUAL+ that has a greater influence on hospitality students’ satisfaction towards the quality of the overall service provided by a library. Authors of this study have used a modified (a shorter performance-only) LibQUAL+ tool to measure the perceived service quality of a library. The data for this study is collected from both graduate and post-graduate students from a single hospitality institute in Karnataka, India. The regression analysis is used to test the hypotheses. “Affect of Service” emerged as a significant dimension accounting for hospitality students’ satisfaction. The study gives practical insights to library managers about students’ perceptions of service quality for improved decision-making and help them to reallocate human resources effectively by identifying the most important predictor of library service quality.

Item Type: Article
Subjects: Hotel Management > WGSHA Manipal
Depositing User: WGSHA EPrints Administrator
Date Deposited: 11 Dec 2018 03:43
Last Modified: 11 Dec 2018 03:43
URI: http://eprints.manipal.edu/id/eprint/152455

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