Evaluation of Students’ perceptions of library service quality using LibQUAL model: The case study in Hospitality Institute in India

Mallya, Jyothi and Payini, Valsaraj (2019) Evaluation of Students’ perceptions of library service quality using LibQUAL model: The case study in Hospitality Institute in India. Library Philosophy and Practice (e-journal) (2920). pp. 1-10. ISSN 1522-0222

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Abstract

The purpose of this study is to evaluate the hospitality students’ perception of library service quality provided by the institute using a well-known measurement model LibQUAL. A structured questionnaire with 22 items on three dimensions of LibQUAL was distributed to undergraduate (UG) and postgraduate (PG) students using Google forms. The mean differences between the UG and PG were analyzed using independent sample t-test. The findings suggest that there is a significant difference in the mean perception of undergraduate and postgraduate students about the library services provided by the institute. This study provides practical insight to library managers about the perception of services provided. The library administrators need to take note of these differences in the perception and bring the necessary changes in their standard operating procedure to improve the quality of services provided.

Item Type: Article
Uncontrolled Keywords: Students’ perceptions,library service quality,LibQUAL,Hospitality
Subjects: Hotel Management > WGSHA Manipal
Depositing User: WGSHA EPrints Administrator
Date Deposited: 25 Sep 2019 06:18
Last Modified: 25 Sep 2019 06:18
URI: http://eprints.manipal.edu/id/eprint/154623

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