The impact of social capital and knowledge sharing intention on restaurants’ new product development

Chowdhury, Mesbahuddin and Prayag, Girish and Patwardhan, Vidya and Kumar, Nischal (2020) The impact of social capital and knowledge sharing intention on restaurants’ new product development. International Journal of Contemporary Hospitality Management, 32 (10). pp. 3271-3293. ISSN 09596119

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Purpose – Using social capital theory, this study aims to investigate internal social capital (ISC) and external social capital (ESC) as determinants of knowledge sharing intention (KSI) and new product development (NPD) in high-end restaurants. Design/methodology/approach – A theoretical model is developed and tested using data collected from 523 respondents (owners/proprietors, partners and managers) from high-end restaurants in Karnataka, India. Partial least square structural equation modeling is used to analyze the data. Findings – The results suggest that ISC has a significant and positive influence on ESC. This highlights the important role of ISC in building ESC. While ISC has a positive relationship with KSI, ESC has no influence on KSI. KSI has a positive effect on NPD. Practical implications – Restaurant managers and owners should invest time and resources in building ISC by nurturing relationships with employees and partners. Encouraging and rewarding collaborative behaviors internally will facilitate the development of external relationships. Results also suggest the existence of an optimum level of knowledge sharing with external partners in restaurants. Originality/value – To the best of the authors’ knowledge, this is the first study to examine the relationship between ISC and ESC, and test the effects of both KSI and NPD in high-end restaurants.

Item Type: Article
Uncontrolled Keywords: New product development, Knowledge sharing intention, External social capital, Internal social capital
Subjects: Hotel Management > WGSHA Manipal
Depositing User: WGSHA EPrints Administrator
Date Deposited: 27 Oct 2020 06:29
Last Modified: 27 Oct 2020 06:29

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