The effect of artificial intelligence on the sales graph in Indian market

Ullal, Mithun S and Thonse, Iqbal Hawaldar and Suhan, Suhan and Joseph, Nympha (2020) The effect of artificial intelligence on the sales graph in Indian market. Entrepreneurship and Sustainability Issues, 7 (4). pp. 1-15. ISSN 23450282

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Abstract

Abstract. Artificial Intelligence (AI) has been the biggest revolution of the 21st century impacting every aspect of the business, sales being no different. The paper experiments the effect of marketing on 4500 customers using AI and humans. The outcomes of the research reveal the effectiveness of AI is the same as experienced salesmen and 2.7 times better than inexperienced salesmen is closing the sales calls. The sales graph experienced a dip by over 86.23% when it was revealed to the customer that the interface is with the machine, not humans and reduced the duration of the call substantially. The paper shows that Indians do not believe Artificial Intelligence and still prefer human interface as they do not trust machines over human emotions. The effectiveness of AI drastically reduces despite its superiority over humans in various aspects. The paper identifies the strategies to overcome the trust deficit that exists among Indian customers. The outcomes show how AI can be used, and how marketing could be done using AI in conservative markets such as India.

Item Type: Article
Uncontrolled Keywords: Artificial Intelligence, salesman, Indian market
Subjects: Departments at MU > Commerce
Depositing User: department of Commerce
Date Deposited: 01 Jan 2021 06:23
Last Modified: 01 Jan 2021 06:23
URI: http://eprints.manipal.edu/id/eprint/156191

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