Employers’ Attitudes and Hiring Intentions towards Persons with Disabilities in Hotels in India

Piramanayagam, Senthilkumaran and Pratim Seal, Partho (2021) Employers’ Attitudes and Hiring Intentions towards Persons with Disabilities in Hotels in India. ASIA PACIFIC DISABILITY REHABILITATION JOURNAL – Currently renamed as Disability, CBR and Inclusive Development, 31 (4). pp. 116-133. ISSN 1029-4414

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Purpose: The hospitality industry is labour intensive. Currently, in India, hotels have a high employee attrition rate. This study aimed to explore the attitudes of hotel managers towards recruiting persons with disabilities as employees, a move which could benefit all concerned. Method: A structured survey instrument was sent to 31 employers in star category hotels. Results: Employers’ attitudes have a significant influence on the recruitment of persons with disabilities. While the intention to hire persons with disabilities is positively associated with quality of work, loyalty, and dependability, it can also be negatively associated with lack of skill, work experience, poor time management and absenteeism. Conclusion: It is concluded that employers hire person with disabilities to work in hotels as they are more reliable and loyal towards the organisation. This attitude from the side of employees with disabilities will also help to overcome the problem of high employee attrition that has a deleterious effect on profitability in the service industry. Limitation: The data is collected from hotels in a single city, which may limit the generalisation of the findings.

Item Type: Article
Uncontrolled Keywords: Employer, attitude, hotel, persons with disabilities, hiring intention, factor analysis
Subjects: Hotel Management > WGSHA Manipal
Depositing User: WGSHA EPrints Administrator
Date Deposited: 22 Mar 2021 05:45
Last Modified: 22 Mar 2021 05:45
URI: http://eprints.manipal.edu/id/eprint/156593

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