Philkhana, Rajshekhar and Raja, K.G.Raja and Panchal, Kushal and Dachapelli, Rahul (2021) A study about the impact of training on the employees in star category hotels in coastal Karnataka, India. Juni Khyat, 11 (04). pp. 108-118. ISSN 2278-4632

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Abstract

Purpose: In India, the tourism and hospitality industry has become one of the key drivers of growth among the services sector. Investment in human capital through effective training and development programs is crucial to deliver high service quality levels to the guest in hotels as well as to achieve guest satisfaction and profitability. Design: this study investigates the significance of training and development practices on productivity of employees and to understand the perspectives of hotel managers on the existent training infrastructure to suggest suitable changes. The collection of Primary data was through questionnaires and structured interview questionnaire to the Human resource managers. The literature survey is done through various journal papers. Methodology: Survey data from the supervisors and managers of star category hotels of Coastal Karnataka (Mangalore, Udupi, and Manipal) were obtained to evaluate the effectiveness of training programs and to understand the perspectives of employees on training practices in those hotels. This is done through questionnaires and structured interviews. Approach: A sample consisted of 144 supervisory and managerial employees (116 male and 28 female) from the various hotels chosen for the study. The results are analyzed through SPSS. Findings: Survey found that the training and development activities and practices are important and they must receive attention and treated carefully by the management of the hotels. Originality of Research: The study results may provide an indication and direction to the hotel practitioners in coastal Karnataka to enhance the quality of training practices to solve the current problems in staff training.

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