Performance of a drug information centre in a South Indian teaching hospital

Venkatraghavan, S and Rama, M and Leelavathi, DA (2010) Performance of a drug information centre in a South Indian teaching hospital. International Journal of PharmTech Research, 2 (1). pp. 390-403. ISSN 0974-4304

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Drug information service describes activities undertaken by pharmacists in providing information to optimize drug use. The aim of the present study is to evaluate and assess the quality of drug information services provided by a drug information centre in a teaching hospital. The study period was between January 2008 and February 2009. A total of 393 drug information queries were received during this period, out of which majority were received from general medicine department (93.6%) during ward rounds (61.5%). Frequently asked queries were regarding adverse drug reaction (26.9%), dosage/administration (21.8%) and the purpose of the queries were for better patient care (58.2%). The qualitative assessment of the queries was performed and the results showed that both judgmental and nonjudgmental types of queries were falling above the acceptable score according to DSE/WHO seminar guidelines. The clinician’s feedback questionnaire showed that (80.6%) of the physicians were aware of the drug information centre. The respondents reported that the answers of the queries were appropriate with good quality (94%) and also they received the reply on time (87%). They commented that the communication skills of the pharmacist was excellent (69.3%) and opined for 24 hour basis working of the drug information centre. The performance of the centre has been found to be good and consistent when compared with the previous reports. In conclusion, the centre can improve the performance and work according to the needs of the hospital.

Item Type: Article
Uncontrolled Keywords: Drug information centre (DIC), Drug information, Pharmacists
Subjects: Pharmacy > MCOPS Manipal > Pharmacy Practice
Depositing User: KMC Manipal
Date Deposited: 11 Jul 2011 06:24
Last Modified: 11 Jul 2011 06:25

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