Analysis of the satisfaction profile of patients using a hospital based health insurance scheme: A cross sectional study

Mary, Geena S and Nair, SN and Roopalekha, J (2012) Analysis of the satisfaction profile of patients using a hospital based health insurance scheme: A cross sectional study. Management in Health, 16 (2). pp. 32-35.

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Abstract

A cross sectional study was conducted to find out the satisfaction levels of patients who are subscribers of a hospital based health insurance card issued by a tertiary care hospital in Mangalore, Karnataka, India. It is a discount scheme with an objective of providing health care at a discount cost to the lower economy group and regular patients. A questionnaire survey was conducted among 400 patients who had visited the hospital during the study period. Out of 400 samples, 200 were card users (cases) and 200 were non card users (controls). The study revealed that the card users were considerably satisfied with the services and discounts provided. The case groups were willing to pay a hiked premium ranging from Rs. 50 to Rs. 100. The study concluded some discount on medical services encourages people to use the facility more often and they don't mind paying some extra amount for subscribing the facility. The findings indicate that the overall performance of the scheme is good.

Item Type: Article
Uncontrolled Keywords: Hospital based health insurance, discount card, subscription, satisfaction levels
Subjects: Allied Health > MCOAHS Manipal > Health Information Management
Departments at MU > Statistics
Depositing User: KMC Manipal
Date Deposited: 09 Aug 2012 04:17
Last Modified: 09 Aug 2012 04:17
URI: http://eprints.manipal.edu/id/eprint/76946

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