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Client Satisfaction with HIV Counseling Services: A Cross-Sectional Study from South India

*, Mohan K. Papanna and *, Pawan Kumar and Shetty, Avinash and Kamath, Asha and *, Unnikrishnan B and *, Sahoo Saddichha (2012) Client Satisfaction with HIV Counseling Services: A Cross-Sectional Study from South India. Journal of the International Association of Physicians in AIDS Care, 00. pp. 1-4.

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Background: Client satisfaction is a good predictor of performance of health programs. Hence, clients’ perception and satisfaction studies provide insight to improve the program. Purpose: To assess clients’ perception and satisfaction with Integrated Counselling and Testing Centres (ICTCs) for HIV in an operational setting. Methods: A total of 191 client exit interviews from 12 ICTCs. The clients were stratified into general and antenatal clients. A systematic random sampling was done at high client load centers. Results: Cumulative client satisfaction was found to be 60% (+24%). Most of the clients (76%) agreed that counseling cleared doubts about HIV and found counseling beneficial (71%). Only 32% of the clients could recall issues discussed during the sessions. However, 92.5% were satisfied with ICTC facilities. Conclusions: Poor perception and low satisfaction with ICTCs needs to be addressed as this could have a direct bearing on the program.

Item Type: Article
Uncontrolled Keywords: client satisfaction, integrated counseling and testing centers
Subjects: Medicine > KMC Mangalore > Community Medicine
Depositing User: KMCMLR User
Date Deposited: 08 Dec 2012 06:07
Last Modified: 08 Dec 2012 06:07

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